GP People

GP People has been operating since 2002 and is the oldest recruitment Agency in Toruń (KRAZ nr 9274)
Each year thousands of candidates find their dream jobs due to knowledge and dedication of our professional recruiters. Many employers from all over Poland have found GP People as their trusted partner in business, therefore we are able to find suitable workplace for candidates in many professions.
Currently we are looking for talented people to work for leading international company as Experts supporting the O2C organization.
Collections Senior Associate /Expert with English, Czech or Hungarian

nr referencyjny: CSA/06/17
miejsce pracy: Gdańsk
region: pomorskie


Collections Senior Associate /Expert with English, Czech or Hungarian

Miejsce pracy: Polska, pomorskie, Gdańsk

Opis stanowiska:

Our Client offers:
  • A great opportunity to work in an international environment;
  • Clear career path
  • Flexible working hours 
  • Training for a role and language courses
  • Attractive benefit package (medical care, sports card, life insurance, pension plan, language bonuses)
  • Office in a comfortable business center, relax and creativity room, room for parents with children, fruits in the office


Main responsibilities:
For Senior Associate:
  • Perform immediate outbound calls to Customer with aged accounts based on generated collection strategy/ worklist to secure promise to pay in accordance with company strategy.
  • Proactively escalate problem accounts to the appropriate function to accelerate collection of overdue accounts.
  • Monitor execution of dunning activities in accordance with company policy and timeline.
  • Receive and drive timely resolution or closure of standard collection-related Customer queries, complaints and feedback through multiple source points (email, fax, phone, etc.) by liaising with appropriate internal function
  • Review and facilitate customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs and in adherence with company policy.
  • Contributor within O2C organization.
  • Perform process controls (ICS,ICM,BPC) as prescribed in the desktop procedures.
  • Update Country-Specific documentations 
For Expert:
  • Ensure a high quality delivery of the Collection process and strategy towards the internal stakeholders and external customers
  • Provide in-depth insights on Collection topics within the operational team structure.
  • Drive accelerated action to collect overdue accounts by collaborating with different function, in adherence to company strategy.
  • Key contributor within O2C organization
  • Support operational business, when needed.
  • Analyze key metrics and perform root-cause analysis, as needed.
  • Review Country-Specific documentations and conduct trainings to new joiners.
  • Review process controls (ICS,ICM,BPC) as prescribed in the desktop procedures.
  • Participate in project implementation.


  • Fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Polish, Czech or Hungarian
  • Preferably a university degree or equivalent (Administration Supply Chain Management, Finance as beneficial). Alternatively an equivalent progressive working experience.
  • 2-5 years of experience in Collections&Dispute or other related Order-to-Cash processes. Communication and presentation skills; Customer oriented.
  • MS Office, experience with ERP systems. SAP experience valuable
  • Problem solving, decision-making and organizational skills.

Pozostałe informacje:

  • • Rodzaj pracy:praca umysłowa
  • • Forma zatrudnienia:pełny etat
  • • Branża:Finanse, Księgowość, Bankowość
  • • Nr Ref.:278748001
  • • Data aktualizacji:22-06-2018
  • • Data zamieszczenia:04-06-2018

Aplikuj na to stanowisko

Prosimy o dopisanie klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych niezbędnych dla potrzeb procesu rekrutacji, zgodnie z ustawą z dnia 27 sierpnia 1997r. o Ochronie Danych Osobowych, Dz. U. z 2002 r. Nr 101, poz. 926 z późniejszymi zmianami"

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