HAYS Poland

Your new role
Reporting to the Vice President of Professional Services, the Director of Implementation Services will lead a team of experienced consultants, trainers and business analysts who are focused on enabling our customers to derive value from their SaaS purchase. The Director – EMEA Implementation Services oversees a team of high performing consultants, trainers and business analysts who are tasked with delivering multiple, complex SaaS implementation projects for our customers. The Director will also be tasked with creating a scalable, consistent implementation framework that can be executed across entire product portfolio.
Key responsibilities

• Lead, organize, direct, and manage a team of high performing consultants, trainers and business analysts
• Ensure implementation projects are completed on time and within budget while maintaining a high level of customer satisfaction throughout the customer lifecycle.
• Facilitates ongoing resource planning to ensure team maintains appropriate levels of billable utilization
• Identifies process improvement initiatives to optimize and scale our implementation and services sales capability
• Track, forecast and measure billable utilisation of the implementation team against established targets; ensure efficient deployment of consultants and their workload

• Evaluate existing processes and workflows and own opportunities to improve, automate, and scale

What you'll need to succeed

• 7-10+ years leading a Professional Services team responsible for multiple concurrent implementation projects
• Ability to create a repeatable implementation framework that drives consistency and operational excellence.
• Experience in M&A activity and a strong ability to integrate diverse teams and individuals towards a common goal.
• Very good written and spoken German and English

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.