HAYS Poland

REQUIREMENTS:
• To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism.
• To ensure that all customer orders received are entered correctly into the system.
• To provide help and advice to customers.
• Communicating courteously with customers by telephone, email and Service Cloud.
• To run end of day check reports.
• To ensure that the agreed promised delivery dates to customers are maintained and that changes are relayed to the customer prior to the delivery date.
• To improve back order management and up-dates to customers.
• To communicate closely with field sales personnel.
• To escalate requests for service delivery reports from customers both internal and external to the appropriate Manager.
• To learn about Company’s products and services and keep up-to-date with changes
EXPECTATIONS:
• Experience of working in a sales support environment with order entry exposure.
• Fluency in French (C1), English (B2), Polish
• Can do attitude.
• Excellent telephone manner and communication skills.
• Attention to detail and accuracy.
• Excel basic and Word required.
• Organised and able to perform under pressure.
• Experience in using ERP systems such as SAP, ORACLE, SAGE etc. would be an asset.
• An interest in Chemistry or Science would be a distinct advantage.
WE OFFER:
• Work in an organisation with a well-established position on the market
• Work in a pleasant atmosphere
• Employment contract
• The employment contract package: Private medical care, sport card
• Possibility to learn foreign languages
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.