Grupa LinguaJob.pl

Języki: rumuński, angielski
Firma pracodawcy: Sales HR

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. You will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site in Wrocław to apply an understanding of their products and drive ROI to an existing customer base of small and medium business accounts. Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.Duties and Responsibilities Provide high quality online customer service that exceeds the customers’ expectations Deliver efficient troubleshooting and query resolution Assist customers with account optimisation through various communication channels including social networks Upsell products were appropriate Ability to research and develop knowledge of customers products and services Collaborate with other departments to resolve customer escalations within agreed timeline Meet deadlines with a fast paced environment Use initiative to identifying trends and/or process improvements Participate in on-going product training and process upskilling Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search