HAYS Poland
Jesteśmy międzynarodową Agencją Doradztwa Personalnego oferującą usługi w zakresie rekrutacji specjalistycznej.
Cechą, która wyróżnia HAYS jest unikalny system rekrutacji w oparciu o podział na wyspecjalizowane dywizje obsługujące poszczególne sektory rynku pracy.
Numer w rejestrze agencji zatrudnienia: 361
Stanowisko:
Customer Service Specialist with Chinese
Miejsce pracy: Polska, pomorskie, Gdynia
Opis stanowiska:
Your new role
- Provide customer service & technical assistance to customers via phone, e-mail, or other media.
- Troubleshoot basic common user problems in real time.
- Take ownership of all customer issues and utilize appropriate follow-through until the issue is resolved.
- Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication.
- Achieve quality and productivity metrics while providing an effortless customer experience.
- Recommend improvements to workflow, process, and procedure improvements within position, team, and department.
- Proactively learn new features in order to effectively support existing users.
- Perform related tasks as needed or assigned.
What you'll need to succeed
- Experience in customer support via phones or in person.
- Experience working with Microsoft Office.
- Fluent in Cantonese/Mandarin and English
- Strong problem solving, analysis, design, and testing skills.
- Experience in customer communication and query resolution
What you'll get in return
- Flexible shifts, work from home opportunities
- Two additional days off for volunteering
- Work from another location for up to a total of 8 weeks in a year
- Benefit plans
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Pozostałe informacje:
- • Rodzaj pracy:inne
- • Forma zatrudnienia:pełny etat
- • Branża:Infolinia Call Center, Obsługa klienta
- • Nr Ref.:1176052
- • Data aktualizacji:23-04-2024
- • Data zamieszczenia:18-04-2023
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